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FAQ

What types of electric wheelchairs do you offer?

Direct Mobility USA specializes in a diverse range of electric wheelchairs that are designed for comfort, portability, and versatility. Our offerings include models such as the ComfyGO X-9, which features automatic reclining capabilities, and the lightweight ComfyGO Electric Wheelchair, suitable for various terrains.

How do I choose the right electric wheelchair for my needs?

Choosing the right electric wheelchair involves considering factors such as weight capacity, terrain adaptability, and specific features like reclining options or portability. It is advisable to assess your mobility requirements and consult with a healthcare professional if necessary to determine the most suitable model.

What is the weight capacity of your electric wheelchairs?

The weight capacity of our electric wheelchairs varies by model. Generally, our wheelchairs can accommodate users weighing up to 300 pounds. For specific weight limits, please refer to the product specifications for each model.

Are your electric wheelchairs suitable for outdoor use?

Yes, our electric wheelchairs are designed to navigate various terrains, making them suitable for both indoor and outdoor use. Models like the ComfyGO Electric Wheelchair are engineered to handle uneven surfaces, providing users with the versatility needed for outdoor mobility.

What is the battery life of your electric wheelchairs?

The battery life of our electric wheelchairs can vary based on usage and terrain. On average, our models can operate for approximately 10 to 15 miles on a single charge. It is important to consider factors such as user weight and incline when estimating battery performance.

Do you offer a warranty on your electric wheelchairs?

Yes, we provide a warranty on our electric wheelchairs, which typically covers manufacturing defects and certain components for a specified period. For detailed warranty information, please refer to the warranty policy associated with each product.

How can I maintain my electric wheelchair?

Regular maintenance of your electric wheelchair is essential for optimal performance. This includes checking tire pressure, ensuring battery connections are secure, and cleaning the frame and components. It is recommended to consult the user manual for specific maintenance guidelines tailored to your model.

What should I do if I experience issues with my electric wheelchair?

If you encounter any issues with your electric wheelchair, please contact our customer support team for assistance. We can provide troubleshooting guidance and, if necessary, facilitate repairs or replacements in accordance with our warranty policy.

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